Effective: December 1, 2019
MyVoiceCloud respects and understands customer concerns about the privacy of their personal information. We are a leading company that understands the need to treat customer’s information in a responsible manner. This Privacy Statement explains MyVoiceCloud’s commitment not only to your privacy, but to you as a valued customer. To that end, we have created this Privacy Statement to explain the types of personal and non-personal information we collect through the website MyVoiceCloud.com. We will discuss how we use this information and to whom and under what circumstances we disclose such information.
We have prepared this Privacy Notice to explain how, why, and when we collect data from you to provide targeted advertising services for our clients, and your rights in respect of this data. If you have additional questions, you can contact us at support@MyVoiceCloud.com.
Your Personal Information
MyVoiceCloud collects information from you when you visit our site, place an order, subscribe to our newsletter, respond to our surveys or fill out any forms. Any information that we request is voluntary and optional. The only information that is required is when you are placing an order so that we can fulfil your order and collect payment. We will require your full name, shipping address, billing address, email address, phone number, and credit card information. We keep this information offsite in a secured facility and all credit card information is encrypted and not available to our employees.
We also collect Personal Data when you communicate with us via customer support or sign up to receive promotional materials and information. If you consent to such messages, we may use your information to communicate with you about our services and products, provide you with personalized advertising and promotional messages, notify you of products and services we think may be of interest to you and for other marketing purposes. We may use your Personal Data to respond to your requests for technical support, online services, product information or to any other communication you initiate.
We may also launch surveys that ask you to answer questions about a range of topics from Personal Data to brand and lifestyle questions. Promotions or survey may be run by a MyVoiceCloud service provider. In such instances, Personal Data may be collected directly by and/or shared with MyVoiceCloud, the service provider, and/or our business partners.
MyVoiceCloud may collect your Personal Data when you engage with our online communities, summits, and social groups. This includes when you leave comments, on our blogs, message boards, events and other community forums sponsored or affiliated with MyVoiceCloud.
We may collect certain Personal Data using cookies and other technologies. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for the functioning of of personalized, performance, and advertising utilities.
Your Non-Personal Information
Use of Information
We may use personal information collected from visitors to our Site for any of the following purposes: (1) to fulfill product orders and requests for information about certain products and services; (2) to contact visitors to our Site when necessary (e.g., to respond to inquiries); (3) to send information, promotional materials, and newsletters from our company; (4) to administer contests and sweepstakes offered on our Site; (5) to administer the interactive and training portion of our Sites; (6) to help address problems with our Site; (7) to conduct internal reviews of our Sites (e.g., to determine the number of visitors to specific pages within the Site); (8) to help us better understand visitors’ use of our Site; (9) to protect the security or integrity of our Site; (10) to conduct market research; (11) to customize our Site or marketing communications for our visitors and customers; and (12) to help us provide better service to our visitors and customers. Non-personal information will be used for these purposes as well as for conducting internal reviews and monitoring of our Site and providing a greater online experience for our visitors.
Your information is also used to improve our customer service. This information helps us understand your visit to our site and will give us information that will help us solve any issues you may have. We strive to provide the customer service that we would expect from anyone, top notch and responsive.
Your information is used to process transactions. This information is keep very private and is not sold, traded, exchanged, transferred, or given to any other company for any reason whatsoever. The only reason we keep any purchase information is to help us deliver product to you and provide you with exceptional customer service.
Your information is used to send you email newsletters and promotions are entirely voluntary and every email we send includes several easy options to cancel your subscription(s). Your email address is used to send you information regarding your orders or customer service requests, occasional company news, updates on products and offerings, product and/or service information, in addition to general newsletters. We never sell your email address.
Disclosure of Information: We may transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to MyVoiceCloud’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for MyVoiceCloud; (2) as necessary if MyVoiceCloud has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under unforeseen circumstances section below.
Your Information Is Secure
The MyVoiceCloud site(s) uses secure certificates with at least 128 bit encryption for all orders to protect your personal information. Your credit card information is not stored on our servers. We have implemented strong security measures to prevent the loss, misuse or theft of your private information. We treat your information like we want our own private information to be treated – with respect and importance.
These measures include password protected directories and databases safe-guarding your information.
We do not and will not knowingly collect information from any unsupervised child under the age of 13. If you are under the age of 13, you may not use the Services unless your parent or guardian has provided us with their consent for your use of the Services.
Legal Basis For Processing
This section addresses the legal basis for processing Personal Data if you reside outside of the United States. For the purposes of applicable data protection laws, MyVoiceCloud is the controller of the Personal Data you provide to us (the “ Data Controller ”).
- The following shall apply to users residing in the European Economic Area:
- (a) No Requirement to Participate . You may choose not to provide MyVoiceCloud with your Personal Data; however, if you choose not to provide your Personal Data, you may not be able to enjoy the full range of Services.
- (b) Rights with Respect to Personal Data . You have the following rights:
- (i) Right of access to your Personal Data (Art. 15 GDPR). You have the right to ask MyVoiceCloud for confirmation on whether we are processing your Personal Data, and access to the Personal Data and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Data involved).
- (ii) Right to rectification (Art. 16 GDPR). You have the right to have your Personal Data corrected, as permitted by law.
- (iii) Right to erasure (Art. 17 GDPR). You have the right to ask MyVoiceCloud to delete your Personal Data, as permitted by law. This right may be exercised among other things: (A) when your Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed, (B) when you withdraw consent on which processing is based according to Art. 6(1)(a) or Art. 9(2)(a) GDPR and where there is no other legal ground for processing, (C) when you object to processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or when you object to the processing pursuant to Art. 21(2) GDPR, or (D) when your Personal Data has been unlawfully processed.
- (iv) Right to restriction of processing (Art. 18 GDPR). You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your Personal Data is contested, when the processing is unlawful and you oppose the erasure of your Personal Data and request the restriction of the use of your Personal Data instead, or when you have objected to processing pursuant to Art. 21(1) GDPR pending the verification whether the legitimate grounds of MyVoiceCloud override your grounds.
- (v) Right to data portability (Art. 20 GDPR). You have the right to receive the Personal Data that you have provided to MyVoiceCloud, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.
- (vi) Right to object (Art. 21 GDPR). You have the right to object to MyVoiceCloud’s processing of your Personal Data, as permitted by law. This right is limited to processing based on Art. 6 (1)(e) or (f) GDPR, and includes profiling based on those provisions, and processing for direct marketing purposes. After which, we will no longer process your Personal Data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
- (c) Disclosure . MyVoiceCloud may disclose your Personal Data in the following ways:
(ii) Marketing . Where MyVoiceCloud is legally required to do so, we ask you for your prior consent before providing you with promotional materials or information. You may revoke your consent at any time (this will not affect the processing of your Personal Data undertaken until the revocation). If you want to stop receiving promotional materials, etc., you can do by contacting our data controller.
(d) Legal Basis for Processing under the GDPR . In this section, MyVoiceCloud hereby provides information on the legal basis for processing of your Personal Data as required by Art. 13 and 14 of the GDPR:
(i) When you register for a Company account or interact with our Services, such processing is necessary for the performance of our Services. Art. 6(1)(b) GDPR.
(ii) When we collect Location Data following your prior consent, we process such data on the basis of your prior consent. Art. 6(1)(a) GDPR. In other cases, where we process your Location Data without consent, for example in order to provide our Services, such processing is necessary for the performance of our Services. Art. 6(1)(b) GDPR.
(iii) When you communicate with us or sign up for promotional materials, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is to provide you with our promotional messages. Where we are required under applicable local law to obtain your consent for sending you marketing information, the legal basis is your consent. Art. 6(1)(a) GDPR.
(iv) When you participate in special activities, offers, or programs. For non-sensitive Personal Data, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is to provide you with our promotional messages or to allow you to participate in our special activities, offers or programs.
(v) When you engage with our advertising and we actively collect your Personal Data in this context, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), and our legitimate interest is to provide you with our promotional messages.
(vi) When you access third party products and services and we obtain Personal Data about you from such third party sources. For Personal Data that we need in order to perform the Services (e.g. if you pay for third party products through our Services), such processing is necessary for the performance of our Services. Art. 6(1)(b) GDPR.
(vii) Regarding other Personal Data, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is to enhance your experience and to improve our Services.
(viii) When you connect with us through social media, where we obtain your consent in such case (e.g., for marketing purposes), we process such data on the basis of your prior consent. Art. 6 (1)(a) GDPR. Where we do not collect your consent in such case, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is providing you with better Services and to enable you to use the full range of our Services.
(ix) When we collect data from third parties or publicly-available sources, for Personal Data which we need in order to perform the Services (e.g., for email verification purposes), such processing is necessary for the performance of our Services. Art. 6(1)(b) GDPR. Regarding other Personal Data, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is providing you with better Services and to enable you to use our Services more efficiently.
(x) When we leverage and/or collect cookies, device IDs, Location Data, data from the environment, and other tracking technologies, we process such data on the basis of your consent (Art. 6(1)(a) GDPR), and based on our legitimate interest (Art. 6(1)(f) GDPR), where we do not obtain your consent and our legitimate interest is to provide you with better Services or marketing.
(xi) When we aggregate or centralize data, such processing is either necessary for the performance of our Services (Art. 6(1)(b) GDPR) or we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and our legitimate interest is to provide you with better or customized Services and marketing.
(xii) When you sign up for our services that consist of social sharing and communication with others, where we collect your consent in such case, we process such data on the basis of your prior consent (Art. 6(1)(a) GDPR) and where we do not collect your consent in such case, such processing is necessary for the performance of our Services (Art. 6(1)(b) GDPR).
(xiii) When we disclose Personal Data to our affiliates and partners, and to our service providers and vendors, where we collect your consent in such case, we process such data on the basis of your prior consent. Art. 6(1)(a) GDPR. Where we do not collect your consent in such case, such processing is necessary for the performance of our Services (Art. 6(1)(b) GDPR), or we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), and our legitimate interest is to provide you with better Services and marketing.
(xiv) When we process or share Personal Data in the event of an actual or contemplated sale, we process such data for our legitimate interest in offering, maintaining, providing, and improving our Services. Art. 6(1)(f) GDPR.
(xv) When we conduct analytics, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), and our legitimate interest is to enhance your experience and to develop and improve our Services.
(xvi) When we investigate suspected illegal or wrongful activity, we process such data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), and our legitimate interest is to ensure compliance with legal requirements and law enforcement requests and for public safety purposes.
(e) Right to lodge a complaint before the Data Protection Authority . Viral Launch encourages you to contact us directly and allow us to work with you to address your concerns. Regardless, you have the right to communicate a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. You have the right to do so if you consider that the processing of Personal Data relating to you infringes applicable data protection laws.
(g) How to contact us or our Privacy Office . In case of questions about the processing of your Personal Data please contact us at support@MyVoiceCloud.com. If we are required under applicable law to appoint a data protection officer (DPO), you can contact the DPO that is responsible for your country/region at support@MyVoiceCloud.com.
Internet Based Advertising
IP Address And Cookies
When you visit our site we may log your IP address and use certain computer cookies. These cookies are alphanumeric identifiers that help us keep track of our visitors and customers. They are transferred from our servers to your browser via the site. This allows us to recognize you as an individual and set special preferences ahead of time, enhancing your experience.
In order for this to work, your browser must be set to accept cookies (most are from default). You can set your browser to deny cookies at any time, but if you do you will not be able to access or use certain portions of our site. Cookies allow you to add our products to your shopping cart, keep track of coupons, and to help us track what content is most important to you.
Security is always a top priority for us. Our cookies DO NOT ALLOW US TO SEE ANYTHING PERSONAL ON YOUR COMPUTER OR HARD DRIVE. Your personal information is ALWAYS kept private. Cookies are not ‘spyware’.
We may use third-party advertising companies to help create site content specific to users or to serve ads for certain products and promotions. These companies may use their own cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Your personal information entered into our site is not accessable by any of these third-party companies.
For example, if you visit on of our science pages and we have a Facebook cookie on that page, we will know and be able to help you with additional content that is related to what you are looking for. Facebook will not have any other access other than which pages you visited on our site.
Who Uses Your Information?
MyVoiceCloud does not sell, trade, or otherwise transfer your information to any outside parties. We will however use information between trusted partners, vendors, and third parties whom we trust and help us operate our website, provide customer service, conduct our business as long as those third parties have similar privacy policies and have agreed to keep any information private. We may also release your information when appropriate to comply with the law, enforce our site policies, to help protect our customers, their rights, property, and safety. Non-personally identifying information may be provide to other parties for marketing, advertising, or other uses.
When you visit our site, third parties may place cookies on your browsers for targeted advertising purposes.
MyVoiceCloud recognizes how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data: You can opt out of receiving personalized ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided. Please note that this “opt out” function is browser-specific and relies on an “opt out cookie”: thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. In some cases we may link multiple browsers or devices to you. If you opt out of on a browser or device and we have more linked to you, we will extend your opt out decision to the other linked browsers and devices. Since we only link users across browsers on devices in some conditions, there could be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.
MyVoiceCloud takes all necessary steps to comply with the CAN-SPAM Act of 2003 by never sending misleading information.
Any questions, comments, or concerns should be addressed. Please contact us at support@MyVoiceCloud.com or call our customer service number at +1(619)751 3333.